Shipping and Delivery Policy

Last updated: 22 October 2026

Where we ship

We ship from Jaipur, Rajasthan to addresses across India. At present we do not ship outside India. We may refuse or cancel an order for an address that our courier does not serve.

Shipping charges

• Orders with a product total above ₹1,500 are shipped free.
• For orders of ₹1,500 or less, a shipping charge of ₹99 is added. The shipping charge and the total are shown at checkout before you pay.
• Shipping charges are not refundable.
• We may change these amounts at any time. The amount shown at checkout when you pay applies to your order.

Payment

Orders are accepted only after successful online payment by UPI or by credit or debit card. Cash on delivery is not available.

Dispatch and delivery time

• Because our products are handmade and made in small batches, we usually dispatch an order within 3 to 7 working days after payment. Some products may take longer.
• After dispatch, delivery usually takes 3 to 10 working days depending on your location. Remote areas can take longer.
• These times are estimates and are not a guarantee. We are not liable for delay caused by the courier, weather, strikes, public holidays, government orders or any event outside our control.
• We may ship an order in more than one parcel.

Tracking

When your order is dispatched, we will share the courier name and tracking details on WhatsApp, and they will also show under My orders in your account, where you have one.

Address and delivery details

• You are responsible for giving a correct and complete address, pincode and phone number, and for being available to receive the parcel.
• We cannot change the address after the order is placed.
• If a parcel comes back to us because of a wrong or incomplete address, a wrong phone number, refusal to accept it or because nobody was available, we may either send it again after you pay the shipping charge again, or cancel the order and refund the product price after deducting the shipping, handling and payment charges we have paid.

Risk and checking the parcel

The product is at your risk from the time we hand it to the courier. Please check the parcel before you accept it. If the outer packing looks open or damaged, please tell the courier and us straight away and record an unboxing video when you open it. Damage claims are dealt with under the Return, Refund and Cancellation Policy.

Delivery problems

If your order is late or you cannot track it, message us on WhatsApp (+91 7877086915) with your order number. We will contact the courier for you.