Return, Refund and Cancellation Policy

Last updated: 22 October 2026

All sales are final

Every product on this website is hand-block printed and made in small batches by artisans, and is sold only on the basis that all sales are final. We do not accept returns, we do not give refunds, and we do not accept cancellations after an order has been placed and paid for. By placing an order you agree to this policy.

What this means

• No refund for a change of mind, a wrong choice, or because the product is not what you imagined.
• No refund or exchange because of differences in colour, shade, print placement, size, stitching or texture from the photos. These are natural to hand-block printed, handmade products and are not defects.
• No refund of shipping charges or payment charges.
• No cancellation, change of product or change of address once an order is placed and paid for.
• No refund if the parcel could not be delivered because the address, pincode or phone number was wrong or incomplete, or because nobody was available to receive it.
• No return, exchange or refund for a product that has been opened, used, washed, altered, stained, damaged by you, or not kept in its original condition and packing.
• No return or exchange for sale, discounted, made-to-order, personalised or gift-box products, unless we agree in writing.

Damaged or wrong product (exchange only)

If your parcel arrives damaged, or you receive a different product from the one you ordered, you may ask for an exchange on these conditions:

• Message us on WhatsApp (+91 7877086915) within 48 hours of delivery with your order number.
• Send clear photos of the product, the packing and the shipping label, and an unboxing video that shows the sealed parcel being opened and the damage or the wrong product, without a break or cut in the video.
• Keep the product unused, unwashed and in its original packing until we reply.
• We will check your photos and video. Our decision on whether the claim is valid is final.
• If we approve the claim, we will, at our choice, send the same product again (if it is in stock), send a similar product, or give store credit for the product value. Where we approve an exchange for our mistake or transit damage, we pay the shipping. Claims that do not meet these conditions will not be accepted.
• Claims made after 48 hours, or without the unboxing video, will not be accepted.

An exchange or store credit is not a cash refund.

When money is returned

Money is returned only in these cases:

• We cancel your order (for example because the product is out of stock or we cannot deliver to your address). We will refund the amount you paid for that order.
• You were charged twice for the same order, or you were charged but no order was created.
• A refund is required by law.

An approved refund is sent to the same UPI account or card that was used for payment within 7 to 10 working days after we confirm it. Your bank or the payment partner may take extra time to show it. We cannot refund to any other account.

Payment disputes and chargebacks

If you have a problem with an order, please contact us first. If a chargeback or payment dispute is raised for an order that was delivered or that falls under this policy, we will send our records, courier proof of delivery and this policy to the bank and the payment partner and will challenge the dispute. We may refuse future orders from anyone who raises a false dispute.

Your legal rights

Nothing in this policy takes away any right that you have under law and that cannot be excluded by agreement.